SHIPPING & RETURN/EXCHANGE & REFUNDS
SHIPPING
- Ground shipping within 2 to 7 business days, with the ongoing health crisis in the world due to the Covid-19 / Corona virus, many customers are experiencing or will experience delays in shipping times. Please add an additional 3-5 day to your shipping time due to the pandemic.
- Next-day and Express delivery options also available
- See the delivery FAQs for details on shipping methods, costs and delivery times
RETURNS AND EXCHANGES
- We don’t offer Free Return Shipping nor do we provide refunds for any fees that may result from shipping a Return.
- If you aren’t satisfied with the size or quality of the items you receive, you may initiate a Return Request within 30 days from the date of the item’s arrival. All return requests are subject to evaluation and our friendly Customer Service will be glad to guide you through it.
- Items are in their original condition: unwashed and unworn.
- Items not in this condition will not be accepted.
- Be sure to provide the tracking number as soon as you ship your return.
- Should you wish to Exchange an item you received due to issues with its’ Size or Quality, this can be arranged by simply following our Return Procedures and specifying “Exchange” as your “Desired Resolution”.
- Do note that Exchanges are an alternative resolution for Returns and are bound by the same guidelines and limitations.
REFUNDS
- Refunds require proof of purchase: the shipping confirmation email sent to you or the original credit card used for the purchase.
- Gifts returned with gift receipt (invoice) will receive a merchandise certificate number in the amount of the purchase price.
- Gifts returned without gift receipt (invoice) will receive a merchandise certificate number by mail or via E-Mail in the amount of the current selling price.
Non-Refundable
- Diaper cake or Bassinet $25 Deposit are Non-Refundable.
NOTE: If you don’t receive our Customer Service team’s response for an extended period of time (24 hours on weekdays, 48 hours on weekend), please check your Contact email’s Spam folder. Our emails may have been filtered incorrectly by your email server/provider.